If you get the error "This item is not available for download" when attempting to download a publication, please submit a request for assistance via the IATA Customer Portal. Provide the following information:

  • Name of the publication;
  • Date of purchase
  • Platform used:
    • Bookshelf Online (specify browser)
      or
    • Bookshelf app (specify operating system: Windows, macOS, iOS or Android)
  • A brief description of the issue, including any relevant error message.


Someone will contact you within one business day.