This error occurs right after opening Bookshelf.

Bookshelf has stopped working


  1. Uninstall VitalSource Bookshelf from the Add/Remove programs
  2. Restart the computer
  3. Reinstall VitalSource Bookshelf
  4. After installation is complete, restart the computer a second time BEFORE opening bookshelf



If the issue persists, please Submit a New Ticket and provide the following information:

  • Name of the publication;
  • Platform used:
    • Bookshelf Online (specify the browser)
      or
    • Bookshelf app (specify the Operating System)
  • A brief description of the issue, including any relevant error message.


Someone will contact you within one business day.