There are a few different reasons why your Bookshelf application would not open. One possible reason is that your Desktop application profile is corrupted. If this is the case, re-installing the application will unfortunately not fix this issue. Please find below the instructions to resolve your issue:


For Windows 7/8/8.1/10

  1. Restart your computer and try to launch Bookshelf. If Bookshelf still doesn't launch, continue;
  2. In Windows File Explorer, go to your Documents folder;
  3. Navigate to the folder: My Books > VitalSource Bookshelf > User Data;
  4. Once you are in the User Data folder, delete everything in the folder except for the notes.db file;
  5. Launch Bookshelf;
  6. Bookshelf should launch. Once launched, click the Sign-In button and sign in with your email address and password;
  7. If Bookshelf closes after you try to sign in please go to https://myaccount.vitalsource.com/. Log in with your email address and password, and deauthorize any computer device listed;
  8. Attempt to launch Bookshelf again. At this point it should launch and allow you to sign in.

 

For macOS 10.7 or Later

  1. Restart your computer and try to launch Bookshelf. If Bookshelf does not launch, continue;
  2. Go to your Documents folder;
  3. Navigate to the folder: Books > VitalSource Bookshelf > User Data;
  4. Once you are in the User Data folder, delete everything in the folder except for the notes.db file;
  5. Launch Bookshelf;
  6. Bookshelf should launch. Once launched, click the Sign-In button and sign in with your email address and password

If the issue persists, please submit a request for assistance via the IATA Customer Portal. Provide the following information:

  • Name of the publication;
  • Platform used:
    • Bookshelf Online (specify the browser)
      or
    • Bookshelf app (specify the Operating System)
  • A brief description of the issue, including any relevant error message.


Someone will contact you within one business day.