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Frequently Asked Questions


Distributing bulk product keys to multiple users
If you purchased many IATA licenses (product keys) that you want to distribute to different users in your office, you may find the original download link ca...
Mon, 27 Nov, 2017 at 9:23 AM
Lithium Battery Shipping Guidelines Online access
How to gain access The IATA Lithium Battery Shipping Guidelines (LBSG) Online has been discontinued. The product may no longer be purchased. Cu...
Mon, 18 Sep, 2017 at 2:04 PM
Are IATA Applications available in Mac format?
The IATA Legacy Applications, as well as their recent IATA Reader releases, are only for Windows. Mac / Apple / iOS versions are not available. You c...
Thu, 21 Feb, 2019 at 1:42 PM
How do I print or copy from an IATA application?
Printing is not enabled for the main content of most IATA applications. The content is meant to be accessed via the graphical user interface only. T...
Thu, 7 Jun, 2018 at 11:24 AM
Lost the product key
If you have lost your product key, submit a New support ticket. Please be sure to include the following information: Product name and Edition Type of...
Fri, 15 Jun, 2018 at 10:28 AM
Are IATA publications available as standalone PDF files?
Our publications are available either on paper format, as electronic documents requiring proprietary software to read, or as an online browser-based prod...
Tue, 23 May, 2017 at 10:54 AM
How long is the product key or license good for?
Your product key allows you to use the edition of the product you purchased for as long as you want. Updates for the current edition (if available) will...
Mon, 18 Sep, 2017 at 2:08 PM
Wrong product / Billing issues
Please send an email to Customer Service (custserv@iata.org) if you have issue with: Billing; Wrong product; Order change; Email / contact chan...
Tue, 25 Apr, 2017 at 9:44 AM