IATA publication support resources are moving!

To contact us, please register or sign in at the IATA Customer Portal.

Activation / Redemption code issues

Articles for issues with Redemption codes for documents in Bookshelf

Machine Activations Error
VitalSource Bookshelf allows for one computer and one mobile devices activated at any given one time on your account. If you are activating a new compute...
Thu, 15 Aug, 2019 at 3:29 PM
Redemption code error
Redemption code has already been used or Code has been redeemed Commonly caused by redeeming the code to your account, but using a different email addr...
Thu, 15 Aug, 2019 at 3:29 PM
500 Internal Server Error
A 500 Internal Server Error is typically seen when Bookshelf for Mac or PC is unable to update your license file. Following the steps below should resolve t...
Thu, 15 Aug, 2019 at 3:29 PM
No book license error
Causes of this error:  You are incorrectly signed in with a different email address that of where the eTextbook is licensed in. Please sign out of...
Thu, 15 Aug, 2019 at 3:30 PM