General issues

Articles for general Bookshelf issues

Bookshelf will not launch
There are a few different reasons why your Bookshelf application would not open. One possible reason is that your Desktop application profile is corrupted. ...
Thu, 15 Aug, 2019 at 3:30 PM
Bookshelf Crashing upon opening eTextbook (Windows)
"VitalSource Bookshelf was unable to open your book. The following error was encountered: Object reference not set to an instance of an object" ...
Thu, 15 Aug, 2019 at 3:30 PM
Updating book list error (Windows)
VitalSource Bookshelf was unable to update your book list. Unable to load DLL 'coredll': The specified module could not be found. This error...
Thu, 15 Aug, 2019 at 3:31 PM
Bookshelf has stopped working (Windows)
This error occurs right after opening Bookshelf. Uninstall VitalSource Bookshelf from the Add/Remove programs Restart the computer Reinstall Vita...
Mon, 29 May, 2017 at 11:50 AM
Unable to change pages (Windows)
If the same page is displayed when you scroll, or use the top arrow buttons, or click in a different section on the Table of Contents, try the following: ...
Mon, 29 May, 2017 at 11:44 AM
Highlight sync issues across devices
Highlights take a short time to sync across devices, this could be 15-20 minutes. If you have just made a highlight, please leave Bookshelf running on both ...
Mon, 29 May, 2017 at 11:23 AM
Black/Grey content shown instead of text (Windows)
  The new version of Bookshelf has an improved and updated rendering process. Unfortunately, if the Graphics driver is not up to date, a Micros...
Mon, 29 May, 2017 at 12:07 PM