Download issues

Support articles for download issues with Windows applications: Standalone "legacy" applications and the IATA Reader.

IATA Reader / Publication Download instructions
These instructions are for the IATA Reader. For the legacy publications (released before 2017) please refer to the bottom of this section. IATA Reader f...
Fri, 19 Jul, 2019 at 2:51 PM
Download link is no longer valid
Note: The download link expires after 30 days after receiving the publication delivery message for single user license(application for Windows). You may re...
Wed, 12 Jun, 2019 at 2:14 PM
Total number of activations has been reached
You may get the following error message when clicking a download link: "The information entered is not valid. Total number of activations has been ...
Thu, 15 Aug, 2019 at 1:44 PM
Product key not found
You may receive the following error when trying to get a download link from our Download Center: "The information entered is not valid. Product key...
Thu, 18 Jan, 2018 at 2:06 PM
A serious error occurred. Download may not work
When using a download link that you received by email, you might get the following error message:   “A serious error occurred. Download may not work”  ...
Thu, 18 Jan, 2018 at 2:04 PM
Validation failed: Product key mismatch
You may receive the following error when trying to retrieve a download link from our Downloads page: "The information you provided was not successf...
Thu, 18 Jan, 2018 at 2:29 PM
No digital product received after the purchase
If you purchased a digital product, but you haven't received any email containing your product key within one business day, the message may have been b...
Thu, 15 Aug, 2019 at 3:09 PM
Exception downloading Publication
You may get this error message when trying to download a publication from the IATA Reader: This means the product key cannot be validated by the se...
Thu, 15 Aug, 2019 at 1:46 PM